Exchanges & Refunds

At SRC we are committed to providing quality products to our customers. If for any reason you are not completely satisfied with any SRC product that you purchased online, please return it to us along with your receipt and returns form and we will replace it or refund your purchase (excluding postage) using the original payment method. If your purchase was made at one of our many stockists, the stockist will assist with your return. Please note that such a transaction is subject to the policies of the Stockist.  Download Returns Form by Clicking this Link.

Exchange

Merchandise requiring exchange must be returned in new, unused and resalable condition within 30 days of purchase.  As applicable under the Trade practices Act, undergarments cannot be returned due to hygiene reasons.  What we ask is that you try the SRC medical compression garment on (over underwear) and should you feel the fit is not what it should be, remove the garment and either return it for exchange or call us for assistance or advice re sizing. We can dispatch exchange items as soon as we have received the original items back. 

  • Please place the item in its original packaging in an Express Post Parcel/Bag. We recomend sending via a service that requires a signature upon reciept to ensure your garment is not lost.
  • Please include a copy of your receipt.
  • Please download and complete the Returns Form
  • Your exchange item will be returned FREE OF CHARGE, without incurring additional postage costs.

Should you wish to contact our customer services department please submit your query by email at info@srchealth.com or call +61 3 9646 1826 (Australian customers) during business hours.

Refund

If for any reason at all you are not completely satisfied with any SRC product or do not wish to keep the item/s you received, simply send them back to us within

30 days (SRC Recovery Shorts),

14 days (SRC Pregnancy Shorts/Leggings & SRC Activate)

7 days (SRC Essentials & SRC Sports Apparel).

We will issue a refund for those items using the original payment method. Note that a re-stocking fee may be charged.

Please ensure you care for your SRC garment as per manufacturer’s instructions.  Failure to do so may void the 100% Money Back guarantee. Please place the item in its original packaging in an Express Post Parcel/Bag along with a copy of your receipt and a the completed Returns form. One of our customer service personnel will contact you to organise your refund once the product has been received.  Postage costs are non-refundable. We recomend sending via a service that requires a signature upon reciept to ensure your garment is not lost.

Download Returns Form by Clicking this Link.